Plumbing Service Technician

What You’ll Do

• Perform comprehensive residential plumbing inspections and identify repair, replacement, and upgrade opportunities based on your findings.

• Diagnose and repair a variety of residential plumbing issues, including clogged drains, faucets, fixtures, drainage lines, and water supply lines.

• Perform drain cleaning and locate and repair leaks or other issues within residential water distribution systems.

• Install, maintain, repair, and replace water supply, waste disposal, sanitary, and DWV systems.

• Cut, assemble, and install pipes and tubing while working carefully around existing electrical, mechanical, and structural systems.

• Read and interpret blueprints, drawings, and plumbing layouts to properly plan and complete installations and repairs.

• Repair and maintain residential plumbing fixtures and appliances, including sinks, washing machines, and other connected equipment.

• Recommend appropriate repair and upgrade options based on inspection findings while providing customers with clear, professional guidance.

• Use plumbing tools and equipment safely and effectively, including pipe wrenches, pipe cutters, drain snakes, and other service equipment.

• Maintain a clean, professional work environment and deliver a positive customer experience on every call.

What We’re Looking For

• Residential service plumbing and drain cleaning experience required.

• Valid Massachusetts Plumber License required.

• Solid understanding of residential water distribution, drainage, waste, and disposal systems.

• Working knowledge of residential heating, ventilation, and plumbing-related appliances.

• Ability to confidently use common plumbing tools and equipment, including pipe wrenches, pipe cutters, snakes, and related service tools.

• ServiceTitan experience is a plus.

• Strong diagnostic and problem-solving skills with the ability to identify the cause of plumbing issues and determine the appropriate solution.

• Good communication and interpersonal skills with a friendly, patient, and customer-focused approach.

• Ability to explain findings and repair or upgrade recommendations clearly to homeowners.

• Good physical condition and strength, with the ability to work in crawl spaces, tight areas, and other awkward positions.

• Ability to work independently, manage service calls efficiently, and take pride in delivering quality workmanship.

• Professional appearance, dependable work ethic, and commitment to safety and customer satisfaction.