Plumbing Manager

Plumbing Manager - Jackson Comfort - Northfield, OH

Company Overview:

Jackson Comfort Systems is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Due to our rapid growth, we're currently seeking a customer service oriented Plumbing Manager to join our team and oversee roughly 12 plumbers! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

Why Jackson Comfort?

When you join Jackson Comfort Services, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.

Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work.

As a top workplace, Jackson Comfort Services seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth. Your success truly matters to us. As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success.

When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jackson Comfort Services a premier place to work.

Responsibilities:

• Create and drive revenue through the plumbing department.
• Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
• Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, installs, and project management.
• Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
• Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
• Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
• Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
• Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
• Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
• Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
• Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Qualifications:

• Plumbing Service Management experience preferred.
• Master Plumber License preferred.
• Proven experience in residential plumbing services, including installations, repairs, and maintenance.
• Strong leadership abilities, with a track record of successfully managing and developing teams.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
• Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
• Strong technical knowledge and problem-solving skills.
• Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Service Titan experience is strongly preferred.
• Valid driver's license and clean driving record
Pay Rate: 
• Base Salary: $115,000 annually
• 15% annual salary bonus based on project and department performance paid quarterly. Threshold of 5% and stretch of 25%
• License Compensation: $10,000 annually paid monthly

Job Type: Full-time